Where do you ship from?
We ship all orders from our warehouse located in chennai , Kochi
How long will it take for my order to arrive?
We aim to deliver your order within 1-10 business days after we receive your order.
What days and times do you ship orders?
We ship orders Monday through Saturday, from 9:00 am to 6:00 pm.
Do you offer free shipping?
Yes! We offer free shipping for the order above 500 INR.
What happens if my address is incorrect?
if your address is incorrect, the delivery might fail. We will attempt to contact you to correct the address and reschedule delivery.
What happens if my order is delayed?
Delivery delays can occur due to factors like incorrect addresses, customer unavailability, closed premises, or extreme weather/national events. If a delay happens, we will inform you and reschedule the delivery.
What is your exchange policy?
We offer free exchanges within 24 hvr of receiving your order, provided the items are in their original condition, unused, undamaged, with tags, invoice, and original packaging intact.
- Email support.rarethings@gmail.com or use your customer dashboard's "Request Return" option.
- Exchange are typically processed within 10 business days.
How do I initiate an exchange & return?
You can initiate an exchange by emailing support.rarethings@gmail.com with your order details.
How do I get a refund?
Refunds are typically processed within 10 business days based on refund policy
What should i do if i got damaged or incorrect item?
Report to us by email or phone No within 4 hvrs of delivery.